Due to the nature of our business, we have limited returns/refunds.
Do NOT ship items back unless/until requested. Due to the nature of our business, there are limited returns/refunds.
Hand Crafted items damaged in shipping
Please check your hand-crafted items as soon as they arrive to ensure they are in one piece with no damage. Please contact us within 48 hours of delivery if there is a damage issue.
In order to process your damage claim, we will need photographic evidence of the condition of the shipping box it arrived in and the broken item. We need these to file an insurance claim. Once we have those photographic images we will work with the shipping company for a refund.
We take extreme care in packing our fragile hand-crafted items. If our packing evidence & your damage evidence is determined by the shipping company that the damage could not have come from shipping we cannot offer a refund on that product.
If the damaged item is one of a kind, it cannot be replaced. If it is a reproducible item a new one will be shipped to you as soon as it is available or you can request a refund if the replacement period does not work for your needs. We will communicate to you the timing of the refund or replacement in either case.
There are no refunds or replacements for damage that occurs post shipping. Many items we sell are fragile and must be handled with care.
We take a lot of photographs of our items so buyers know exactly what they are getting. If you change your mind the only means of a refund is to ship the item back to us, at your cost and you will receive a refund for the amount you originally paid – our shipping cost.
Print-on-Demand (PoD) items
Our PoD items are produced and shipped by Printful. Please do not ship anything back to them without contacting us first.
Printful Policy- Buyer’s remorse and Size issues
Printful will not allow refunds or exchanges for buyer’s remorse or sizes; we cannot offer refunds or exchanges for this reason. Please be sure to check your measurements against the size chart before ordering. We only make a small percentage of profit (often less than 5 dollars) on these items as much as we would like to offer exchanges/refunds we cannot because in the case of buyer’s remorse or size they will not refund us any money and it would sink our small business.
Printful Policy- damage issues/lost in transit
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. Please communicate these issues to Art Cathartic at email@example.com so we can work with Printful on your behalf.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on Printful’s part are covered at Printful’s expense and will be replaced.
If you return items to Printful without communicating to us first- they will donate those items to charity and they will not notify us. In this case, there can be no refund/replacement.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.